Cascade Centers, Inc. Demonstrates Measurable Outcomes due to Employee Assistance Program (EAP) Intervention, including 44% Improvement in Absenteeism

Historically, the Employee Assistance field has measured the effectiveness of services by reporting on basic metrics, such as employee utilization and employee satisfaction. While allowing employers to capitalize on a “feel good” element by providing a benefit employees appreciate, the metrics have not fully illustrated the positive impact of offering an EAP.

In 2013, Cascade Centers, Inc. began to implement the Workplace Outcome Suite (WOS) to help their customers better evaluate whether EAP intervention had an impact on workplace performance. The WOS, a validated and scientific measurement tool, is designed to measure change in areas which relate directly to an employee's work performance.

In the 2014 study conducted by Cascade using the WOS, data was collected both Pre and Post EAP intervention (approximately 90 days later) on a random sample of 1302 employees to make up a book of business report. The results demonstrated an average reduction in worker absenteeism of 44% (3.5 hours/ month). There was also statistically significant improvement in the presenteeism (23%) and life satisfaction (17%).

Analyses of outcomes performance in the future will allow EAPs to compare their data to other EAPs. This comparative data will be made available to purchasers and organizational stakeholders to use as a factor for making decisions about their EAP partner, and supporting the continued investment in EAPs.

Cascade Centers, Inc. was founded in 1975 and is headquartered at 7180 SW Fir Loop, Portland, OR 97223. Cascade Centers, Inc. is a privately held firm that provides a variety of services locally and nationally to public and private organizations including: Employee Assistance Programs (EAP), Work/Life Services, Student Assistance Programs, Wellness Programs, Organizational Development, Military Helpline, and Executive Coaching.

For additional information about Cascade or the Workplace Outcomes Suite, contact Anthony Brown at:
503–639–3009
800–433–2320
abrown@cascadecenters.com