Services offered online by Cascade are supportive, educational and solution–focused. The intent is assist in assessing the user's problem and making a referral for ongoing treatment if needed Online support is not a crisis service and does not take the place of face–to–face behavioral healthcare services.

EAP online support is not suited to meet your needs if any of the following apply to your situation:

– If you are currently experiencing thoughts of self injury or suicide
– If you are currently considering harming another person
– If you are experiencing a serious mental illness, or psychotic symptoms such as hallucinations or delusions
– If you are currently in danger of being injured in a violent or abusive relationship
– If you are in need of crisis services
– If alcohol or drug abuse is involved
– If you are under 18 years of age