Personal Development

Listed below are Cascade's upcoming Personal Development Webinars:

Spotlight

  • Life Coaching

    Receive up to three strategy sessions with a master’s level professional that provides you with support to improve your life and relationships.More Info
  • 10 Tips for Improving Your Listening Skills

    EAP Navigator

    Read about tips that can help you improve your listening skills. More Info
  • Avoiding Job Burnout

    Learn the potential causes of job burnout and how to reduce the chances for burnout by better managing internal and external boundaries. More Info
  • How You Can Help Prevent Suicide

    With mental health awareness on the rise in workplaces across the country, colleagues and supervisors are in a unique position to respond to signs of distress and provide support. IMore Info
  • Develop a Career Action Plan

    EAP Navigator - Flashmail

    Develop a Career Action Plan
    Change is a fact of life in the workplace. The best insurance you can have is trust in yourself, knowledge of your talents and the ability to tackle new situations with a positive attitude...
    More Info
  • Conquering Those Hard-to-Break Habits

    EAP Navigator

    If you want to lose weight, quit smoking, improve your diet or change practically any other bad habit, roll up your sleeves.
    More Info
  • Personal Development IS Career Development

    Personal development is intensely important to one's professional path regardless of one's specific career goals.More Info
  • Building Personal Resilience

    When illness, relocation, conflict, or any other hardships befall us, we often feel unprepared to make adjustments needed to “weather the storm.” Why are some of us more capable of adapting to sudden changes and misfortune than others?More Info
  • Hold Wants Lightly

    Getting caught up in wanting – wanting both to get what's pleasant and to avoid what's unpleasant – is a major source of suffering and harm for oneself and others.More Info

Get Started

We're Here to Help

If you're a Cascade Centers member you can get help right away by signing into EAP Member Site...

Member Log In:  EAP Member Site


Or contact us directly...

Call:  800-433-2320Text:  503-850-7721
Email:  info@cascadecenters.com
 
 

Learn More

Frequently Asked Questions

How will the EAP help?

Often life has so many stressors and problems we don't know where to start.

The EAP counselor can sit down with you and help:

• Identify and define stressors and problems
• Prioritize concerns in terms of immediacy and severity
• Develop an action plan and problem–solve
• Help facilitate referrals as needed
• Identify resources within your community
• Provide support and motivation

Our EAP counselors are experts in human behavior change who join with you to help reach your goals.

We all have histories leading to our current situation. As history cannot be changed our EAP professionals focus on making changes in the present for a better tomorrow.

Cascade's 24–hour everyday Crisis Line is staffed by experienced crisis counselors. You can access help by dialing 800–433–2320. Our counselors will assist you in handling the immediate crisis and make plans for follow–up assistance.

The Line is our general mental health information service that allows you to speak with a counselor. It is interactive allowing you to ask for clarifications or more information to your questions and allows us to tailor responses to your special concerns.

Can you select your counselor?

Yes. If you have a specific counselor you wish to see, you may request that person.

Want to change counselors?

Call us back and explain your concern. We will attempt to schedule an appointment with another counselor who better meets your needs.

What happens during the first session?

You should be prepared to give the counselor some background information at this session. This assists your counselor in placing your concern in context and both of you in formulating an action plan. Many people find it helpful to prepare a written list of things they wish to discuss at each session.

How do I know when I need to use the EAP?

• You've tried various solutions, and none seem to work.
• The situation is affecting your work and your relationship with others.
• You are preoccupied with the problem.
• You know something is wrong, but you can't seem to identify the nature of the problem.
• You are having physical signs of stress including headaches, upset stomach, insomnia, etc.
• You need an objective point of view about a problem.

How do I access the EAP?

Call our toll free 1–800–433–2320 number anytime.

For a life–threatening situation, you will receive help immediately. For other situations, you will be offered an appointment with one of our EAP professionals within 48 hours of your call. All of our EAP professionals have a variety of times available for scheduling, including evening hours.

A courteous and caring EAP staff member will answer and help by answering questions, listening, or setting up an office appointment.

We will ask you:

• Your name
• Are you the employee or dependent
• If you are a dependent, who is the employee
• Name of the company with the EAP
• Where do you live (city and state)
• A 1–2 word description of the problem (i.e. marital, stress, anger, parenting)
• We will take some basic demographic information
• We will then connect you with an EAP professional
• Cascade will immediately contact the counselor and give your name and contact number. The counselor will call and set up a time and date for the first appointment.

What can I expect during my first visit?

We suggest that you arrive for your appointment about 15 minutes earlier than the scheduled time. This allows you to complete required paperwork and save your time for the visit itself. The EAP professional will discuss confidentially limits, and their policies and procedures for such things as scheduling and telephone calls. They will then ask you about your home or workplace concern. They will conduct a brief social history including drug/alcohol use, legal problems, education, and current stressors.

Feel free to ask questions of the EAP professional including: education, background and training; how do they work with clients; how often do they see clients; how much experience do they have working with your particular concern; do they use homework, etc.

Our EAP Professionals:

• Are licensed in the state(s) in which they practice
• Have a minimum of a masters degree in psychology, counseling, social work, mental health nurse practitioner, marriage and family counseling
• Have a minimum of fours years post–masters experience in their chosen field
• Have experience and understanding of the EAP
• Are familiar with resources available within their communities
• Are located throughout the United States
• Practice brief solution–focused counseling
• Make referrals based on needs, insurance coverage, financial considerations and best practice standards

What is the difference between a Self–Referral and a Supervisor Referral?

A Self–Referral is when you contact the EAP on your own. When this occurs, no one else knows about your contact. Most EAP contacts are Self–Referrals.

A Supervisor Referral may occur when an employee demonstrates a pattern of declining job performance or has been involved in a serious job incident.

Participation in the EAP is still voluntary.

The EAP Counselor will report back to the supervisor only the following information (unless otherwise requested by the client):

• Whether the appointment was kept
• Whether or not any recommendations were made
• Whether or not the employee has followed recommendations to completion

No specific information about the individual case is discussed with the supervisor.

Sometimes a supervisor may recommend that an employee make a self–referral. This situation is not the same as a direct Management or Supervisor Referral and does not follow the procedures outlined above for a Supervisor Referral.

Get Started

We're Here to Help

If you're a Cascade Centers member you can get help right away by signing into EAP Member Site...

 Member Log In:  EAP Member Site


Or contact us directly...

 Call:  800-433-2320 Text:  503-850-7721
 Email:  info@cascadecenters.com
 
 

Employee Assistance Program Confidentiality

The service is confidential. No information will be released without the client's written permission.

If you use EAP services, no one at work will know unless you tell them yourself.

If a family member uses the EAP, would the employee find out?
Not unless the person tells you. The privacy and confidentially of family members is just as important as the confidentially of the covered employee. In the case of children, many states allow adolescents to obtain healthcare services legally without the consent of the parents. (The age at which this is possible varies.) For younger children, parents must be included in the assessment and referral process, and would quite naturally know about this use of the EAP.

Cascade provides periodic reports to your employer giving the number of employee and dependents who utilized services by month, general types of problems, number of hours used. Information is reported in a combined format and de–identified. Cascade will not report user information that may identify the client.

Your use of the EAP is confidential. Without your express written permission, no one will know, except in these rare circumstances:

• The abuse or neglect of minor children will be reported to child protective service authorities.
• The abuse or neglect of elderly persons will be reported.
• When there is an immediate danger of harm to self or others
• Under subpoena or court order.
• Note: If you sign a workers compensation claim, you are giving ”blanket permission” to release any and all mental and health records. We will to contact you before we release records.

Resources

Title

10 Tips for Improving Your Listening Skills

EAP Navigator

Read about tips that can help you improve your listening skills.

Avoiding Job Burnout

Learn the potential causes of job burnout and how to reduce the chances for burnout by better managing internal and external boundaries.

Building Personal Resilience

When illness, relocation, conflict, or any other hardships befall us, we often feel unprepared to make adjustments needed to “weather the storm.” Why are some of us more capable of adapting to sudden changes and misfortune than others?

Caregiver Resources

Caregivers face multiple stressors. This seminar will discuss common caregiver struggles, review ideas on self–care for caregivers, provide tips for difficult conversations with loved ones, and describe services and resources available through Cascade Centers EAP.

Conquering Those Hard-to-Break Habits

EAP Navigator

If you want to lose weight, quit smoking, improve your diet or change practically any other bad habit, roll up your sleeves.

Debunking Dieting Myths

Did you ever wonder why diets don't seem to work? That even when you lose weight it seems to come back, maybe with a few extra pounds? This training explores the biology and research behind our bodies' resistance to weight loss.

Depression Awareness

Many of us are touched directly or indirectly by depression. Learn about what depression is, symptoms of depression, and different treatment options.

Develop a Career Action Plan

EAP Navigator - Flashmail

Develop a Career Action Plan
Change is a fact of life in the workplace. The best insurance you can have is trust in yourself, knowledge of your talents and the ability to tackle new situations with a positive attitude...

Drop The "Shoulds"

It's natural to move toward what feels good and away from what doesn't, natural as well to have values, principles, and morals. But when these healthy inclinations become internal rules – "shoulds," "musts," and "gottas" – then there is a big problem.

EAP NEWSLETTER

Volume 15, Issue 3

IN THIS ISSUE: 9/11 One Year Later, Walking, Personal Safety,Communication Skills, Flu Shot, Assessing Anger,How to Use Your EAP
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Related Webinars

Avoiding Job Burnout

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